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聊天机器人特性和客户体验对银行聊天机器人的满意度和持续意向的影响:来自越南的数据

Xuan Cu Le1, Tran Hung Nguyen1

  • 1Department of Economic Information System and Electronic Commerce, Thuongmai University, Hanoi, 100000, Vietnam.

Data in brief
|January 23, 2024
PubMed
概括

本研究探讨了聊天机器人的功能如何影响越南银行业的客户体验和行为. 调查结果为改善聊天机器人设计提供了洞察力,以提高用户满意度和持续使用.

关键词:
由人工智能驱动的聊天机器人.行为结果的结果.外在的价值 外在的价值.内在价值是内在的价值.侵入性的 侵入性的可以理解的可理解性.

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