社会服务工作者利用社交媒体获取客户信息:当前实践和潜在信息平台的观点
James C Spilsbury1, Estefania Hernandez2, Kimberly Kiley3
1Department of Population and Quantitative Health Sciences, Case Western Reserve University School of Medicine, Cleveland, OH, USA.
Journal of social service research
|January 24, 2024
概括
社会服务工作者越来越多地使用社交媒体为客户提供信息. 仔细考虑道德问题,机构政策和专业标准对于开发新的社交媒体平台至关重要.
科学领域:
- 社会工作 社会工作 社会工作
- 人类服务 人类服务.
- 信息科学 信息科学 信息科学
背景情况:
- 社交媒体平台越来越多地融入到各种专业领域.
- 了解它们在人力服务提供中的应用对于有效的实践至关重要.
- 社会服务提供商当前的社交媒体使用模式没有得到充分的记录.
研究的目的:
- 调查当前在人类服务提供中使用社交媒体平台的情况.
- 通过一个潜在的基于社交媒体的信息技术平台来确定挑战,好处和工人舒适度.
- 探索社交媒体使用与员工特征/机构类型之间的关系.
主要方法:
- 在美国中西部城市的六个机构对172名社会服务工作者的系统调查.
- 对社交媒体使用,舒适度和信任的定量分析.
- 对挑战,好处和道德问题进行定性分析.
主要成果:
- 大约50%的受访社会服务工作者使用社交媒体获取与客户相关的信息,近25%的人经常使用它.
- 社交媒体的使用与机构类型和工人的任期相关.
- 对信息的信任是社交媒体平台的舒适度的强大预测因素,而不是机构参与调查工作.
结论:
- 社交媒体在人事服务中的采用现有,但需要仔细导航道德考虑.
- 开发社交媒体信息平台需要解决工人的担忧,机构政策和专业标准.
- 未来的研究应该专注于缓解与社交媒体在社会服务中相关的复杂的伦理挑战.
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