在Care Response中对自由文本患者满意度反应进行了定性分析,Care Response是患者报告结果和经验措施的数据库
Kenneth J Young1, Helen C Young2, Jonathan Field3
1University of Central Lancashire, Preston, UK. kjyoung1@uclan.ac.uk.
Chiropractic & manual therapies
|January 30, 2024
概括
来自护理响应数据库的患者反强调了手术治疗患者重视有效的护理,安全和专业性. 了解这些优先事项可以提高患者的满意度,并为手术教育和实践提供信息.
科学领域:
- 整形外科的护理 整形外科的护理
- 患者报告的结果.
- 医疗服务研究 医疗服务研究
背景情况:
- 数据库对于改善医疗保健服务至关重要.
- 护理响应系统收集国际患者报告的治疗结果和对手术治疗的满意度数据.
- 这项研究分析了十多年的患者反,以了解对手术治疗的看法.
研究的目的:
- 分析来自护理响应系统的患者报告体验测量 (PREM) 数据.
- 了解病人对手术治疗的看法和优先事项.
- 识别患者满意度的关键主题和手术服务的改进领域.
主要方法:
- 在护理响应系统中的PREM问卷中的自由文本答案的分析.
- 使用词汇频率分析作为定性分析的起点.
- 数据收集于2022年5月30日,来自成千上万的手术患者.
主要成果:
- 患者报告了积极的体验,包括减少疼痛,改善功能和感觉得到验证.
- 积极体验的关键主题是满意度,有价值感,安全,舒适和专业性.
- 改善的关键主题包括不满,缺乏价值,安全问题,不适和不专业.
结论:
- 患者优先考虑在安全,专业和热情的环境中提供有效的手术护理.
- 整形外科医生应该将他们的实践与患者确定的优先事项保持一致.
- 教育机构应将患者沟通和经验的最佳实践纳入课程.
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