电子商务平台的特点:影响消费者价值共同创造和共同破坏的行为
Lei Wang1, Ru-Shui Zhang1, Cheng-Xin Zhang1
1College of Business, Guilin University of Electronic Technology, Guilin 541004, China.
Acta psychologica
|January 31, 2024
概括
高质量的直播平台鼓励价值共同创造,并阻止价值共同破坏. 平台的特点,如信息和交互质量,会对感知价值产生积极影响,从而提高消费者参与度.
科学领域:
- 平台经济模型 平台经济模型
- 消费者行为分析分析
- 电子商务发展电子商务发展
背景情况:
- 直播商业是一个快速增长的经济模式.
- 在电子商务平台上的消费者互动产生价值共同创造.
- 不有效的审计导致价值的共同破坏,造成多个利益相关方的损失.
研究的目的:
- 分析直播平台特征对消费者价值共同创造和共同破坏行为的影响.
- 调查感知价值的调解作用.
- 检查促销激励措施的温和效应.
主要方法:
- 使用了刺激-有机体-反应 (SOR) 模型.
- 通过问卷调查收集了212个样本数据.
- 使用多重回归分析来检查变量之间的关系.
主要成果:
- 平台信息质量,功能质量和交互性质量对价值共同创造产生积极影响.
- 这些平台特征会对价值共同破坏产生负面影响.
- 感知价值调解了这种关系,而促销激励措施则增强了这种关系.
结论:
- 提高平台信息,功能和交互质量,促进消费者共同创造价值.
- 现场直播平台应该专注于提供准确的信息和提高平台性能.
- 调查结果提供了理论见解和实际建议,用于管理消费者行为在直播商业.
相关概念视频
Social Exchange Theory
34.5K
We have discussed why we form relationships, what attracts us to others, and different types of love. But what determines whether we are satisfied with and stay in a relationship? One theory that provides an explanation is social exchange theory. According to social exchange theory, we act as naïve economists in keeping a tally of the ratio of costs and benefits of forming and maintaining a relationship with others (Rusbult & Van Lange, 2003).
34.5K
Group Polarization
34.3K
Group polarization is the strengthening of an original group attitude following the discussion of views within a group (Teger & Pruitt, 1967). That is, if a group initially favors a viewpoint, after discussion the group consensus is likely a stronger endorsement of the viewpoint. Conversely, if the group was initially opposed to a viewpoint, group discussion would likely lead to stronger opposition.
34.3K
Cognitive Dissonance
32.6K
Social psychologists have documented that feeling good about ourselves and maintaining positive self-esteem is a powerful motivator of human behavior (Tavris & Aronson, 2008). In the United States, members of the predominant culture typically think very highly of themselves and view themselves as good people who are above average on many desirable traits (Ehrlinger, Gilovich, & Ross, 2005). Often, our behavior, attitudes, and beliefs are affected when we experience a threat to our...
32.6K
Social Scripts
9.4K
People tend to know what behavior is expected of them in specific, familiar settings. A script is a person’s knowledge about the sequence of events expected in a specific setting (Schank & Abelson, 1977). Essentially, scripts are a particular kind of schema, one containing default values for the features within an event. In the restaurant example, the script's features include the props (e.g., tables, menu, food, and money), the roles to be played (e.g., customer and waiter),...
9.4K
Professional Values
6.6K
Nurses are responsible for caring for patients during birth, death, illness, and healing. Professional values guide the decisions and actions that nurses make in their careers. If nurses know the decisions and actions to take, providing patients with exceptional care is possible.
The values that are the foundation of the nursing profession are altruism, autonomy, human dignity, and social justice.
First, altruism refers to the concern for the welfare and well-being of others without personal...
The values that are the foundation of the nursing profession are altruism, autonomy, human dignity, and social justice.
First, altruism refers to the concern for the welfare and well-being of others without personal...
6.6K
Deindividuation
26.4K
Deindividuation is a form of social influence on an individual’s behavior such that the individual engages in unusual or non-normal behavior while in a group setting. Why? Because in these group settings, the individual no longer sees themselves as an individual anymore, disinhibiting their behavior and personal restraint.
26.4K


