加纳的患者安全文化和满意度:基于设施的横截面研究
Charles Owusu-Aduomi Botchwey1, Agartha Afful Boateng2, Patricia Ofori Ahimah2
1Health Administration and Education, University of Education, Winneba, Winneba, Central, Ghana chaboat08@yahoo.com.
患者安全文化遵守情况不佳,药物错误等不良事件很高. 改进的团队合作和沟通对患者满意度产生了积极的影响,突出了医疗机构需要更好的安全实践的需要.
科学领域:
- 医疗保健管理的管理
- 患者安全 患者安全
- 医疗保健服务研究 医疗服务研究
背景情况:
- 对于高性能医疗保健机构来说,患者安全文化至关重要,旨在减少对患者的伤害.
- 风险包括药物错误,感染,手术错误和诊断错误,影响患者的结果.
研究的目的:
- 调查经验丰富的患者安全文化实践对患者满意度的影响.
- 专注于塔科拉迪市的Kwesimintsim政府医院的患者.
主要方法:
- 与336名连续受访者进行的描述性横截面研究.
- 通过结构化问卷收集的数据,使用SPSS V.21进行分析,并使用描述和推断统计数据进行分析.
主要成果:
- 总体而言,患者安全遵守情况不佳 (29.2%).
- 副作用的高患病率 (58%),特别是药物错误,错误的处方和感染.
- 副作用导致成本增加,住院,健康恶化和慢性疾病.
- 团队合作,对错误的反应,沟通的开放性和移交积极影响了患者的满意度.
结论:
- 患者安全文化的不良遵守是影响医疗保健结果的重大问题.
- 设施经理和利益相关者必须优先考虑患者安全,以提供优质的医疗保健.
- 创造一个支持患者安全的环境是必不可少的.
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