患者为中心的沟通如何影响患者的信任? : 患者参与和患者偏好的作用
Shaohai Jiang1, Zhengyu Wu2, Xiaoyu Zhang3
1Department of Communications and New Media, National University of Singapore, Singapore 999002, Singapore.
以患者为中心的沟通通过增加患者参与决策来提高信任. 然而,尊重患者参与偏好对于有效的医疗保健沟通至关重要.
科学领域:
- 卫生沟通健康沟通
- 患者体验 患者体验
- 医学社会学 医学社会学
背景情况:
- 在医疗保健环境中,患者的信任至关重要.
- 了解影响中国患者信任的因素至关重要.
- 以患者为中心的沟通和参与是患者与提供者关系的关键要素.
研究的目的:
- 研究以患者为中心的沟通对中国患者信任的影响.
- 检查患者参与在这种关系中的调解作用.
- 探索患者对决策的偏好如何影响信任.
主要方法:
- 在中国,对217名癌症患者进行了横截面调查.
- 调解和调节分析被用来分析数据.
- 使用统计方法来评估沟通,参与,偏好和信任之间的关系.
主要成果:
- 以患者为中心的沟通积极影响了患者的参与.
- 患者参与显著提高了患者的信任.
- 患者对被动角色的偏好调节了参与与信任之间的联系,削弱了它.
结论:
- 促进患者参与是将以患者为中心的沟通与增强的信任联系起来的关键机制.
- 医疗保健提供者必须根据患者喜欢的参与程度来定制沟通策略.
- 尊重患者的偏好和价值观对于建立和保持信任至关重要.
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