护士的跨部门交流:一个干预研究
Anni Jungdal1, Charlotte Gad Tousig1, Tanja Kjærgaard Christiansen1
1Department of Cardiology, Lillebaelt Hospital, University Hospital of Southern Denmark, Vejle, Denmark.
参与跨部门交流计划的护士发现了初级护理和中级护理之间的沟通障碍. 交流改善了相互理解和尊重,突出了更好的患者护理协调的潜力.
科学领域:
- 卫生政策 卫生政策
- 护理 护理 护理
- 医疗保健管理的管理
背景情况:
- 初级和二级医疗保健部门之间的沟通不足阻碍了安全的患者轨迹.
- 尽管有理想的计划,合作的挑战仍然存在,特别是在医院住院和出院方面.
- 启动了一项跨部门的护士交流计划,以促进更好的理解和合作.
研究的目的:
- 在跨部门合作中识别有效患者发展轨迹的障碍.
- 评估特定部门交流计划对参与护士的影响.
- 探索护士对跨部门合作挑战和好处的看法.
主要方法:
- 一个跨部门的交流项目,涉及28名护士 (14名来自心脏病学,14名来自家庭护理).
- 护士们在对立部门的同事们的影子下获得了第一手经验.
- 六个焦点小组采访进行并使用解释理论进行分析.
主要成果:
- 确定的主题包括具有挑战性的沟通条件 (数字沟通,护理计划,排放报告) 和交换的感知重要性.
- 突出了诸如数字通信不足和组织模式不灵活等障碍.
- 护士们获得了相互尊重和对彼此的工作条件的洞察力.
结论:
- 电子通信系统不足以支持跨部门的协作.
- 交流计划有可能改善跨部门关系和沟通.
- 提高护士之间的理解和尊重可以导致更加连贯的病人护理途径.
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