客户的变化是否会影响企业的创新效率? 从社交网络的角度进行研究
Wen Xuqian1, Wang Hui1,2, Zhou Wei1
1School of Business, Chengdu University, Chengdu, Sichuan, China.
Heliyon
|February 7, 2024
概括
客户变化对企业创新效率产生负面影响. 然而,社交网络可以减轻这种影响,特别是对于非国有或非技术密集型企业,通过减少客户转移的负面影响来减轻这种影响.
科学领域:
- 商业和管理的管理.
- 创新研究 研究 创新研究
- 组织行为 组织行为
背景情况:
- 企业创新战略对于可持续发展和市场价值至关重要.
- 客户关系显著影响产品技术和创新.
- 客户转换对创新效率的影响仍未得到充分探索.
研究的目的:
- 检查客户变化如何影响企业创新绩效.
- 调查社交网络在客户变革-创新效率关系中的调解作用.
- 为提高企业竞争力提供经验证据.
主要方法:
- 使用来自中国上市制造业公司 (2013-2020) 的数据.
- 采用社会资本观点来分析客户关系和创新.
- 测试社交网络关系的中介效应.
主要成果:
- 发现客户的变化会降低企业的创新效率.
- 社交网络关系显示出调解效应,减少了客户变化的负面影响.
- 对于客户变化较大的企业,调解效应较小,但对于非国有企业或非技术密集型企业,调解效应较为突出.
结论:
- 客户关系的动态,特别是变化,直接影响创新效率.
- 社交网络起到了缓冲作用,减轻了客户转移对创新的负面影响.
- 对企业来说,了解网络机制对于旨在增强创新和竞争力的企业至关重要.
相关概念视频
Social Exchange Theory
34.5K
We have discussed why we form relationships, what attracts us to others, and different types of love. But what determines whether we are satisfied with and stay in a relationship? One theory that provides an explanation is social exchange theory. According to social exchange theory, we act as naïve economists in keeping a tally of the ratio of costs and benefits of forming and maintaining a relationship with others (Rusbult & Van Lange, 2003).
34.5K
Creative Thinking
864
Creative thinking encompasses innovative and unconventional methods for addressing challenges, often leading to groundbreaking solutions. Instead of focusing solely on enhancing existing systems, such as increasing smartphone battery capacity, creative thinking might inspire advancements like energy-efficient batteries or processors that minimize power consumption. This multidimensional approach underscores the importance of exploring novel pathways to innovation.
Divergent thinking is the...
Divergent thinking is the...
864
Production Efficiency
16.8K
Net production efficiency (NPE) is the efficiency at which organisms assimilate energy into biomass for the next trophic level. Due to low metabolic rates and less energy spent on thermoregulatory processes, the NPE of ectotherms (cold-blooded animals) is 10 times higher than endotherms (warm-blooded animals).
16.8K
Social Loafing
34.8K
Another way in which a group presence can affect performance is social loafing—the exertion of less effort by a person working together with a group. Social loafing occurs when our individual performance cannot be evaluated separately from the group. Thus, group performance declines on easy tasks (Karau & Williams, 1993). Essentially individual group members loaf and let other group members pick up the slack. Because each individual’s efforts cannot be evaluated,...
34.8K
Factors Affecting Activity Coefficient
800
The extended Debye-Hückel equation indicates that the activity coefficient of an ion in an aqueous solution at 25°C depends on three partially interdependent properties: the ionic strength of the solution, the charge of the ion, and the ion size.
The activity coefficient value for an ion is close to one when the solution has almost zero ionic strength, i.e., when the solution shows close to ideal behavior. As the ionic strength of the solution increases from 0 to 0.1 mol/L, a...
The activity coefficient value for an ion is close to one when the solution has almost zero ionic strength, i.e., when the solution shows close to ideal behavior. As the ionic strength of the solution increases from 0 to 0.1 mol/L, a...
800
Types of Impact
527
Impacts can be classified in various forms, primarily under two subgroups: central impact and oblique impact. A central impact occurs when two objects collide head-on, possessing opposite velocities aligned along the line of impact. Conversely, an oblique impact occurs when two objects collide at an angle, resulting in a modification of both direction and velocity.
The coefficient of restitution is a metric for understanding the dynamics of impacts. It quantifies the ratio of relative velocity...
The coefficient of restitution is a metric for understanding the dynamics of impacts. It quantifies the ratio of relative velocity...
527


