与同行支持小组合作制作:一种对文化响应性社会服务的新方法
Qian Fang1, Abner Weng Cheong Poon2, Karen R Fisher3
1UniSA Justice & Society, University of South Australia, Adelaide, South Australia, Australia.
American journal of community psychology
|February 8, 2024
概括
同行支持小组通过促进知识交流,提高社会服务中的文化响应能力. 关键因素包括员工支持,团队赋权和多样化社区的组织间合作.
科学领域:
- 社会工作 社会工作 社会工作
- 医疗保健中的文化能力.
- 关于残疾人的研究.
背景情况:
- 文化多元的人口在社会服务获取方面的差异越来越令人担忧.
- 合作制作提供了一种有希望的方法来提高社会服务中的文化响应能力.
- 促进与多元群体共同制作的有效策略仍未得到充分探索.
研究的目的:
- 检查残疾人支持组织如何促进和支持与来自不同文化背景的人共同制作.
- 探索同行支持小组在改善文化响应性服务提供中的作用.
主要方法:
- 涉及三个澳大利亚残疾人支持组织的定性研究.
- 对同行支持小组活动的观察 (中国背景的残疾人及其家人).
- 与小组成员和组织人员进行半结构化采访.
主要成果:
- 组织同行支持小组促进了不同服务用户和组织之间的关键知识交流.
- 确定了成功的知识交流的五个关键贡献者:专注的员工,赋权小组挑战,支持同行促进者,建立信任和组织间合作.
- 这种交流为实践发展和改善服务提供提供提供了信息.
结论:
- 同行支持小组是促进共同生产和加强社会服务中文化响应的有效机制.
- 组织策略必须侧重于建立信任,赋予多样化的用户权力,并支持促进者.
- 解决文化规范和偏好对于公平有效的支持提供至关重要.
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