优化门诊放射瘤咨询工作流程,通过使用时间驱动的基于活动的成本计算:效率和财务影响
Julius Weng1, Shane Mesko2, Gregory Chronowski1
1Division of Radiation Oncology, MD Anderson Cancer Center, Houston, TX.
JCO oncology practice
|February 8, 2024
概括
基于时间驱动的基于活动的成本计算 (TDABC) 提高了辐射瘤学的临床效率. 工作流变化减少了患者接触时间和成本,同时提高了患者的满意度.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 提高质量 提高科学 提高质量
- 瘤学实践管理的管理
背景情况:
- 临床效率对于基于价值的医疗保健至关重要.
- 门诊放射瘤诊所面临着影响患者护理和成本的工作流的挑战.
- 优化患者流动对于改善医疗保健服务至关重要.
研究的目的:
- 通过基于时间驱动的基于活动的成本计算 (TDABC) 来识别大量门诊放射瘤诊所的工作流程的低效率.
- 评估实施新的临床工作流对效率和患者满意度的影响.
- 量化与工作流改善相关的财务节省.
主要方法:
- 在GI,生殖泌尿 (GU) 和胸部放射瘤学部门以及社区网站上进行了一项质量改进研究.
- 基于时间驱动的基于活动的成本计算 (TDABC) 用于绘制和优化门诊咨询工作流程.
- 使用电子医疗记录收集了患者接触指标,并通过曼-惠特尼U测试比较了时间指标.
主要成果:
- 总体而言,患者接触周期时间在GI减少了21%,在GU减少18%,在社区网站减少12%.
- 每次咨询的财务储蓄中位数在各部门从30美元到52美元不等.
- 患者满意度仍然很高,99%的人报告提供足够的提供者时间,91%的人及时提供护理.
结论:
- 基于时间驱动的基于活动的成本计算 (TDABC) 有效地确定了提高临床效率的机会.
- 基于TDABC分析的工作流修改导致遭遇周期时间的显著减少.
- 实施的变化带来了巨大的经济节约和高患者满意度.
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