通过文本挖掘对工人的心理健康进行分类的职场语言攻击的影响
Y Nishimura1, S Matsumoto1, T Sasaki1
1Occupational Stress and Health Management Research Group, National Institute of Occupational Safety and Health, Kawasaki, Japan.
Occupational medicine (Oxford, England)
|February 12, 2024
概括
工作场所的言语攻击,如威胁或绩效批评,会影响工人的健康. 威胁性言语增加了抑郁症的风险,而绩效批评与睡眠障碍有关.
科学领域:
- 职业健康 职业健康 职业健康 职业健康
- 心理学 心理学 心理学
- 文本挖掘应用程序 文本挖掘应用程序
背景情况:
- 工作场所的攻击性会对员工的健康产生负面影响.
- 对特定的口头攻击内容如何影响工人的理解有限.
研究的目的:
- 调查在工作中接触各种攻击性言语与员工抑郁症状和睡眠障碍之间的联系.
- 使用文本挖掘来分析口头攻击的内容.
主要方法:
- 在800名批发和零售工人中进行了纵向调查;500人完成了后续调查.
- 评估了抑郁症状 (流行病学研究中心-抑郁症量表) 和睡眠质量 (匹兹堡睡眠质量指数).
- 收集和文本挖掘遇到的攻击性单词,将其分为四种类型.
主要成果:
- 暴露于危及生命的词语显著增加了抑郁风险 (OR=13.94).
- 暴露于批评表现的词语显著增加了睡眠障碍的风险 (OR=5.56).
- 随访反应率为63%.
结论:
- 不同的口头攻击内容对工人的健康有不同的影响.
- 威胁性语言和表现批评是显著的风险因素.
- 有效的沟通和心理疏远是潜在的缓解策略.
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