作为情绪调节的情绪劳动与生态瞬间评估进行了调查 - 一个范围审查
Corinna Pinkawa1, Denise Dörfel2
1Faculty of Psychology, Ruhr University Bochum, Bochum, Germany.
BMC psychology
|February 12, 2024
概括
本次使用生态瞬间评估 (EMA) 进行的情感劳动 (EL) 研究的综述表明,表面作用 (SA) 和深层作用 (DA) 对员工福祉产生影响. 需要更多的研究来证实这些关于情绪调节策略的发现.
科学领域:
- 心理学 心理学 心理学
- 组织行为 组织行为
- 职业健康 职业健康 职业健康
背景情况:
- 情绪劳动 (EL) 研究越来越多地利用生态瞬间评估 (EMA) 来研究情绪调节 (ER).
- 本次审查侧重于深度行动 (DA) 和表面行动 (SA) 作为EL的关键监管策略.
- 这项研究建立在已知情感劳动理论的基础上,特别是Grandey和Melloy的工作.
研究的目的:
- 提供基于EMA对情绪劳动 (EL) 作为情绪调节 (ER) 的研究的全面概述.
- 检查关于EL的EMA研究的理论基础,方法方法和研究结果.
- 综合当前的知识,并确定有关情绪劳动和情绪调节的研究中的差距.
主要方法:
- 使用了一个范围审查方法.
- 如果使用EMA来测量表面作用 (SA) 或深作用 (DA) 的研究,则将研究纳入.
- 对多个电子数据库 (CINAHL,PsycArticles,PsycINFO,PSYNDEX,Embase,PubMed,Web of Science) 进行了系统的搜索,最终选择了12项研究.
主要成果:
- 所有审查的研究都基于情感劳动理论,霍希尔德和格兰迪的理论最为突出.
- 方法质量在不同研究中有所不同;研究结果表明,SA受负面事件和特征SA的影响,而DA受积极事件和情绪智能的影响.
- 情感劳动对组织有利 (例如,客户冲突处理),但对员工有害 (例如,增加退出行为),整体伤害超过了对个人的好处.
结论:
- 基于EMA的情感劳动研究领域正在芽,大部分结果一致,但研究基础很小,需要复制.
- 尚未解决的关系和假设需要进一步探索.
- 进行更多高质量的EMA研究对于推进对情感劳动的理解至关重要.
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