加强服务创新的组织流程:战略组织咨询和组织网络分析
Silvia Marocco1, Mara Marini1, Alessandra Talamo1
1Department of Social and Developmental Psychology, Sapienza University of Rome, Rome, Italy.
Frontiers in research metrics and analytics
|February 14, 2024
概括
本研究引入了一种新的服务创新方法,通过将战略组织咨询 (SOC) 和组织网络分析 (ONA) 结合起来. 它专注于内部流程和有影响力的员工,以推动复杂组织的创新.
科学领域:
- 工商管理 工商管理
- 组织行为 组织行为
- 创新管理 创新管理
背景情况:
- 现有的创新研究主要集中在产品开发上,忽视了关键的内部组织流程.
- 这种监督造成了理论和实践上的差距,因为内部运营对于成功的服务创新至关重要.
- 组织流程对创建和增强服务创新所必需的内部能力产生重大影响.
研究的目的:
- 提出一种新的方法来加强复杂组织中的服务创新.
- 整合战略组织咨询 (SOC) 和组织网络分析 (ONA) 进行全面的创新战略.
- 通过专注于创新的内部组织流程来弥补研究方面的差距.
主要方法:
- 战略组织咨询 (SOC) 用于识别和定义参与服务创新生命周期的关键专业家庭.
- 组织网络分析 (ONA) 用于确定这些家庭中的有影响力的内部参与者 (节点),以充当创新"大使".
- 该方法考虑了微观 (个人角色) 和宏观 (组织结构) 的观点,以获得整体的观点.
主要成果:
- SOC和ONA的整合为增强服务创新提供了一个结构化的框架.
- 识别复杂组织中关键的专业群体和有影响力的个人,有助于有针对性的创新努力.
- 该方法强调了解角色特定需求,并利用社会地位来促进创新实践.
结论:
- 拟议的方法通过强调组织内部动态,为服务创新提供了一个新的视角.
- 专注于内部流程和有影响力的参与者对于复杂的多部门组织的成功创新至关重要.
- 由于创新的动态性质,对创新工作流程的持续监测和调整至关重要.
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