恶作剧,淫秽的聊天和模两可的内容:探索识别和导航不适当的消息到基于网络的性侵犯热线
Jacob A Nason1, Carrie A Moylan1, Abbie Nelson1
1Michigan State University, East Lansing, MI, USA.
Journal of child sexual abuse
|February 15, 2024
概括
性侵犯热线为幸存者提供支持,但一些用户会打不合适的电话. 这项研究分析了聊天记录,以了解响应者如何识别和管理这些困难的互动,这表明需要更好的培训和支持.
科学领域:
- 社会科学 社会科学 社会科学
- 心理学 心理学 心理学
- 公共卫生 公共卫生
背景情况:
- 性侵犯危机热线为幸存者提供了至关重要的支持.
- 不适当的用户行为,如恶作剧或不雅的电话,发生了,但研究不足.
- 基于网络的危机热线提供了独特的互动动态.
研究的目的:
- 探索基于网络的性侵犯热线响应者如何识别和导航不适当的用户交互.
- 分析响应者在管理边界违规时所面临的挑战.
- 为改进响应者培训和支持系统的发展提供信息.
主要方法:
- 从一个大学性侵犯计划的网络热线中对233个聊天记录进行了二次数据分析.
- 在转录中发现的38种可能不适当的相互作用的专题分析.
- 专注于响应人员如何检测和管理违反边界的通信.
主要成果:
- 为了识别不合适的聊天,出现了三个主题:检测图形/滥用内容,识别不真实的话题和解释模两可.
- 对于模糊的违规行为,受访者使用重定向,而对于明确的违规行为,则使用坚定的界限.
- 用户通过断开连接或试图重新连接来响应边界.
结论:
- 基于网络的性侵犯热线响应者在识别和管理不适当的互动方面面临重大挑战.
- 响应者的策略从温和的重定向到坚定的边界设置各不相同.
- 调查结果表明需要加强响应者支持,培训和汇报协议.
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