使用意图和用户对人类支持和自助电子健康干预的期望:基于互联网的随机对照试验
Talia R Cohen Rodrigues1, Thomas Reijnders1, Linda D Breeman1
1Health, Medical, and Neuropsychology Unit, Leiden University, Leiden, Netherlands.
JMIR formative research
|February 15, 2024
概括
自助式电子健康干预措施与人类支持的干预措施具有相同的使用意图. 然而,解决用户对帮助性和易用性的期望对于优化吸收至关重要.
科学领域:
- 数字健康数字健康
- 行为科学 行为科学
- 人与计算机的交互
背景情况:
- 自助式电子健康干预措施为行为改变提供了自动化的支持,有可能减少医疗保健专业人员的工作量.
- 一个主要的缺点是吸收率较低,可能是由于没有与医疗保健专业人员建立工作联盟.
- 技术接受和使用的统一理论 (UTAUT) 为理解技术采用提供了一个框架.
研究的目的:
- 调查与人类支持的电子健康干预相比,使用自助式电子健康干预的意图.
- 检查用户期望如何调节干预类型和使用意图之间的关系.
主要方法:
- 146名参与者被随机分配来评估基于人类支持或自助应用程序的压力干预.
- 措施包括使用意图,预期的工作联盟和UTAUT构造 (绩效预期,努力预期,社会影响).
主要成果:
- 自助和人类支持的电子健康干预之间没有发现使用意图的显著差异.
- 绩效预期,努力预期,社会影响力和预期的工作联盟都与使用意图有积极的关系.
- 性能和努力的期望在自助条件下更强烈地影响了使用意图.
结论:
- 自助和人为支持的电子健康干预措施可能具有可比的采用率.
- 解决用户对有用性和易用性的怀疑,可能通过人类支持,对于最大限度地吸收至关重要.
- 选用户期望可以帮助优化自助电子健康干预措施的采用.
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