消费者在直播电子商务中购买意图:消费价值视角和流媒体人气的作用
Qi Zhang1, Yuling Wang2, Shaizatulaqma Kamalul Ariffin3
1School of Foreign Languages and Literatures, Chongqing University of Education, Chongqing, China.
PloS one
|February 15, 2024
概括
在直播电子商务中,客户的购买意图是由多个消费价值驱动的,而流媒体人群的受欢迎程度则放大了这些影响. 了解这些因素对于商家来说是促进销售的关键.
科学领域:
- 消费者行为 消费者行为
- 电子商务研究 电子商务研究
- 营销科学 营销科学
背景情况:
- 现场直播电子商务是一个快速增长的行业,销售收入显著.
- 在这个充满活力的市场上,客户的购买意图对于卖家的成功至关重要.
研究的目的:
- 检查影响客户购买意图的因素在直播电子商务中.
- 在这种背景下,扩展消费价值理论 (TCV).
- 为了研究流媒体人受欢迎程度的调节作用.
主要方法:
- 采用了定量方法,采用了来自中国直播电子商务用户的457份有效在线问卷.
- 通过并扩大了消费价值理论 (TCV).
- 纳入流媒体人群的受欢迎程度作为一个调节变量.
主要成果:
- 五个消费价值观 (功能,社会,情感,有条件,自我满足) 显著影响购买意图.
- 流媒体人群的受欢迎程度显著加强了功能,社会,情感和自我满足价值观对购买意向的影响.
结论:
- 现场直播电子商务的成功取决于多维的客户价值和流媒体人气.
- 调查结果为商家提供了可操作的见解,以优化资源配置和流媒体投资策略,以提高销售.
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