数字成熟度作为提高美国医院患者体验的战略
Anne Snowdon1, Abdulkadir Hussein2, Ajetunmobi Olubisi1
1HIMSS, Chicago, IL, USA.
Journal of patient experience
|February 16, 2024
概括
医院的先进数字成熟度与更好的患者体验相关,特别是在沟通方面. 这一发现对于未来的卫生系统性能和数字化转型战略至关重要.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- 患者体验是卫生系统绩效的一个关键指标.
- 数字健康的采用在COVID-19后加速,但其对患者体验的影响尚不清楚.
- 了解数字健康与患者体验之间的联系对于改善医疗保健质量至关重要.
研究的目的:
- 检查医院数字成熟度与患者体验结果之间的关联.
- 分析数字化转型对美国医院患者满意度的影响.
主要方法:
- 使用美国医院数据进行的横截面研究.
- 通过HCAHPS (医院医疗保健提供者和系统的消费者评估) 调查数据来衡量患者的体验.
- 使用HIMSS (医疗保健信息和管理系统社会) EMRAM (电子医疗记录采用模型) 成熟模型评估数字成熟度.
主要成果:
- 美国医院更高的数字成熟度与改善的患者体验有关.
- 观察到与护士,医生以及药物/疗法的沟通方面出现了具体的改善.
- 在教学和非教学,以及城市和农村医院之间注意到患者体验的显著差异.
结论:
- 先进的数字化转型对患者体验结果产生了积极的影响.
- 数字健康策略应考虑患者的沟通,以提高满意度.
- 进一步的研究可以指导有效的数字化转型,以提高卫生系统的性能.
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