感官品牌体验和品牌忠诚度:调解员和性别差异
1Shanghai Urban Construction Vocational College, Shanghai 200438, China.
Acta psychologica
|February 16, 2024
概括
感官品牌体验通过直接和间接的途径显著提高了品牌忠诚度. 品牌态度比品牌自我联系更强烈地调解,在这些影响中存在显著的性别差异.
科学领域:
- 营销 营销 营销 营销 营销
- 消费者行为 消费者行为
- 心理学 心理学 心理学
背景情况:
- 感官品牌体验至关重要,但它对品牌结果的影响需要澄清.
- 了解将感官体验与品牌忠诚度联系在一起的机制对于营销至关重要.
- 现有的研究需要进一步探索感官品牌体验影响的细微差别.
研究的目的:
- 提出和测试一个结构方程建模 (SEM) 模型.
- 研究影响品牌忠诚度的感官品牌体验机制.
- 探索品牌态度和品牌自我联系的调解作用,以及性别的调节效应.
主要方法:
- 使用SmartPLS 4软件进行分析.
- 通过基于网络的问卷调查收集数据.
- 样本包括304名中国消费者.
主要成果:
- 感官品牌体验直接和间接地促进了品牌忠诚度.
- 品牌态度表现出比品牌自我连接更强大的调解效应.
- 性别调节了模型,男性缺乏品牌自我连接调解路径,与女性不同.
结论:
- 感官品牌体验是品牌忠诚度的重要驱动力.
- 在这种情况下,品牌态度是一个比情感联系更重要的调解者.
- 性别差异需要定制的感官营销策略,特别强调女性消费者的情感联系.
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