医疗保健用户中的投诉行为:成年男性自我报告的投诉经验和投诉倾向
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Updated: Jul 2, 2025

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Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
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Søren Birkeland1,2, Marie Bismark3, Michael J Barry4
1Department of Regional Health Research, University of Southern Denmark, Odense, Denmark sbirkeland@health.sdu.dk.
BMJ open quality
|February 16, 2024
概括
只有大约5%的男性抱怨医疗保健. 年轻的男性,患有慢性疾病的人,农村居民和经常使用医疗保健的人更有可能抱怨. 以前的投诉可能会增加未来的投诉.
科学领域:
- 医疗保健质量和患者体验研究.
- 卫生服务研究.
- 患者安全和满意度研究.
背景情况:
- 很少有患者通过正式投诉或赔偿索赔表达对医疗保健的不满.
- 了解患者的投诉行为对于改善医疗保健质量和解决患者担忧至关重要.
研究的目的:
- 为了调查丹麦男性群体中的投诉行为.
- 确定与提出医疗保健投诉相关的人口和临床因素.
- 探索投诉报告中的潜在不平等现象.
主要方法:
- 在45-70岁的6755名丹麦男性中进行了基于网络的横截面调查.
- 参与者报告了他们与医疗保健投诉的终身经历.
- 假设的案例简介被用来评估未来投诉的可能性.
主要成果:
- 总体而言,4.8%的参与者表示曾抱怨过医疗保健.
- 年龄较小,慢性疾病,农村居住和高医疗利用率 (初级和医院护理) 是投诉行为的重要预测因素.
- 在"五大"人格清单上,较低的愉悦度得分也与抱怨的可能性降低有关.
- 之前的投诉经验与更高的倾向对假设场景抱怨相关.
结论:
- 在接受调查的20名男性中,大约有1人提出了医疗保健投诉.
- 投诉行为分布不均,某些群体更有可能投诉.
- 调查结果强调,需要将患者的期望与医疗保健提供保持一致,并提供透明的信息,以减轻不满,并鼓励适当的反机制.
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