患者与牙医之间的沟通及其对利比亚患者对牙科服务利用的影响
A Elhaji1, F-A Omolade2, W Kashbour1
1Division of Dentistry, University of Manchester, UK.
Community dental health
|February 19, 2024
概括
在利比亚,有效的牙医患者沟通显著提高了患者的信任和满意度. 关键因素包括关系,信息共享和了解患者的感受,提高牙科服务的利用率.
科学领域:
- 口腔健康 口腔健康
- 医疗保健通讯 医疗保健通讯
- 患者体验 患者体验
背景情况:
- 在医疗保健环境中,有效的沟通至关重要.
- 了解患者和牙医之间的互动对于改善牙科服务的利用至关重要.
- 患者的满意度和信任是优质牙科护理的关键指标.
研究的目的:
- 确定影响利比亚患者与牙医沟通的因素.
- 探索沟通对患者满意度和信任的影响.
- 从患者的角度来看,了解沟通如何影响牙科服务的使用.
主要方法:
- 定性描述性研究.定性描述性研究.
- 来自利比亚口腔卫生中心的成年患者的有目的样本.
- 进行了16次半结构化的在线访谈.
主要成果:
- 信任成为患者的主要关注点.
- 积极的沟通因素包括信息交换,患者参与,道德支持和牙医的同情心.
- 确定了四个沟通阶段:建立关系,信息共享,决策和满意度评估.
结论:
- 在牙科实践中,软技能和有效的沟通是必不可少的.
- 牙科专业人员的个人价值观和人际交往技能对医疗保健结果产生重大影响.
- 改善沟通可以提高牙科医疗服务的成功率.
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