在急诊室的健康信息系统的可用性和评估:混合方法研究研究
Christina Østervang1,2, Charlotte Myhre Jensen2,3, Elisabeth Coyne2,4
1Department of Emergency Medicine, Odense University Hospital, Odense, Denmark.
JMIR human factors
|February 21, 2024
概括
与患者一起开发的新信息系统显著改善了急诊室 (ED) 的经验. 该系统被评为高度可用,有助于患者在访问期间感到更有控制力和更了解情况.
科学领域:
- 医疗信息学 医疗信息学
- 患者体验 患者体验
- 紧急医疗 紧急医疗
背景情况:
- 在紧急访问期间缺乏信息会导致患者和家人的无能为力.
- 快节奏的急诊室 (ED) 工作流程阻碍了量身定制的患者沟通.
研究的目的:
- 评估为ED共同设计的信息系统的可用性和经验.
- 评估系统在提供必要的患者信息方面的有效性.
主要方法:
- 混合方法研究结合了系统可用性量表问卷和定性访谈.
- 120名参与者 (106名患者,14名家庭成员) 填写了问卷.
- 采访了13名参与者 (10名患者,3名家庭成员).
主要成果:
- 信息系统的可用性得分很高 (平均83.6/100),接近优秀.
- 参与者发现该系统易于使用,有用,并希望继续使用.
- 该系统增强了对患者ED旅程的控制感和理解.
结论:
- 共同设计的信息系统在ED中表现出卓越的可用性和有效性.
- 该系统成功地弥合了信息差距,改善了患者的理解和控制.
- 建议包括提高老年人的可用性.
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