多样性管理:在医疗保健组织中的实际应用
1This is an excerpt from an article written by Los Angeles, California-based consultants Lee Gardenswartz, PhD, and Anita Rowe, PhD. The article, originally published in Winter 1994, is highlighted here for the 40th anniversary of Frontiers of Health Services Management.
Frontiers of health services management
|February 22, 2024
概括
医疗保健组织面临着同时进行的医疗保健改革和人口变化. 这项研究为构建包容性环境提供了一个框架,以优化员工绩效和客户服务.
科学领域:
- 医疗保健管理的管理
- 组织行为 组织行为
- 社会学 社会学 社会学
背景情况:
- 医疗机构在一个复杂,快速变化的环境中运作.
- 同时的压力包括国家医疗改革和不断变化的人口/员工人口统计数据.
- 现有的多样性管理方法可能不足以应对当前的挑战.
研究的目的:
- 提出一个框架来发展医疗保健中的组织包容性.
- 通过包容性提高员工绩效和客户服务.
- 为了应对医疗保健系统变化和人口变化的双重挑战.
主要方法:
- 概念框架的发展.
- 组织包容性原则的分析.
- 应用于医疗保健组织背景.
主要成果:
- 为促进包容性提出了一个框架.
- 利用人口多样性的战略.
- 提高组织响应能力和服务质量的方法.
结论:
- 包容性对于医疗保健组织在应对变革至关重要.
- 积极的框架可以提高组织的弹性和有效性.
- 专注于包容性优化了内部运营和外部服务交付.
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