倡议改进第三级精神病医院的交付笔记
Jiangbo Ying1, Melvyn Weibin Zhang2, Giles Ming Yee Tan3
1East Region, Institute of Mental Health, Singapore yingjiangbo@gmail.com.
BMJ open quality
|February 22, 2024
概括
改善临床交付笔记显著提高了医院的患者安全和工作人员效率. 结构化的交付流程,利用计划-做-研究-行动周期,有效完成笔记率从27%提高到90%以上.
科学领域:
- 医疗保健管理的管理
- 患者安全 患者安全
- 临床交流 临床沟通
背景情况:
- 医院不充分的临床交接流程可能会导致严重的患者后果.
- 有效的交接说明对于患者转移至关重要,特别是在精神病房和普通病房之间.
研究的目的:
- 为了提高第三级精神病医院患者交付笔记的有效性.
- 提高基本交接组件的完成率,包括精神病史,转移原因,风险,药物变化和医疗问题.
主要方法:
- 使用计划-做-研究-行动 (PDSA) 周期实施结构化交付流程.
- 干预措施包括医生教育,提醒系统和标准化交付模板.
- 在干预之前和之后进行了审计,以衡量有效交付说明的完成率.
主要成果:
- 实际交付说明的基线完成率为27.27%.
- 在PDSA循环和干预后,完成率增加到90.50%.
- 干预后的反表明沟通改善,员工满意度和时间节省.
结论:
- 结构化的移交内容和PDSA周期有效地提高了临床移交笔记的质量.
- 改进的交付流程有助于提高精神病医院的患者安全和运营效率.
- 标准化模板和代改进是实现临床沟通可衡量的改进的关键.
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