识别,分类和绘制参与医疗复原力的参与者:定性利益相关者分析
Veslemøy Guise1, Mary Chambers2, Hilda Bø Lyng3
1SHARE - Centre for Resilience in Healthcare, Faculty of Health Sciences, University of Stavanger, N-4036, Stavanger, Norway. veslemoy.guise@uis.no.
家庭护理人员和医疗保健专业人员是弹性医疗保健系统的关键. 了解利益相关者的角色和关系对于适应挑战和保持高质量的护理至关重要.
科学领域:
- 医疗保健管理的管理
- 医疗保健服务研究 医疗服务研究
- 组织性 组织性
背景情况:
- 医疗保健的弹性包括适应挑战,以确保高质量的护理.
- 患者,护理人员,专业人员和管理人员等利益相关者共同创建弹性医疗保健.
- 在理解利益相关者的角色和关系在促进医疗保健弹性方面存在差距.
研究的目的:
- 识别和分类医疗保健弹性中的关键利益相关者.
- 调查利益相关者关系对于弹性医疗保健系统至关重要.
主要方法:
- 对19个实证研究项目的利益相关者分析.
- 数据包括14个叙事摘要和16次与研究人员的采访.
- 方法包括利益相关者识别,分类 (利益/影响力网格) 和关系映射 (参与者链接矩阵).
主要成果:
- 确定的利益相关者:患者,家庭护理人员,医疗保健专业人员,管理人员,监管机构,政策制定者,其他服务提供者.
- 利益相关者根据兴趣和影响被分类为"主体"",参与者"或"背景设置者".
- 基于联系的利益相关者关系从"不相关"映射到"完全相关".
结论:
- 家庭护理人员和医疗保健专业人员在医疗保健弹性方面最活跃.
- 患者,管理者和政策制定者也对弹性做出了贡献.
- 利益相关者关系主要涉及沟通,协调和正式合作.
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