关怀中的合作伙伴:消费者对专业服务的体验
Evan E Dean1, Kristie Patten2, Winnie Dunn3
1The University of Kansas, Lawrence, USA.
OTJR : occupation, participation and health
|February 23, 2024
概括
了解患者在医疗保健和教育方面的经验对于更好的结果至关重要. 这项研究确定了消费者体验中积极的 ("承认我"到"分享解决问题") 和消极的 ("缺乏好奇心"到"忽视") 关键因素.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 患者体验 患者体验
- 职业疗法 职业疗法 职业疗法
背景情况:
- 消费者体验对健康和教育成果产生重大影响.
- 影响积极和消极体验的因素需要更深入的理解.
- 在专业的服务提供中,真正的伙伴关系是必不可少的.
研究的目的:
- 探索决定消费者对健康和教育服务的积极和消极体验的因素.
- 从服务接收者的角度理解这些经验.
- 确定改善专业实践和患者伙伴关系的见解.
主要方法:
- 定性研究,包括采访服务接受者,包括职业治疗师.
- 对采访录音的内容分析,以确定新出现的主题.
- 探索从负面到积极相互作用的连续体验.
主要成果:
- 积极经验的特点是从"承认我"到"分享解决问题的"的主题.
- 负面经历的特点是从"缺乏好奇心"到"不顾".
- 职业治疗师从他们自己的护理经验中报告了"转变性见解",影响了他们的实践.
结论:
- 这些发现与核心职业治疗 (OT) 构造相一致.
- 这项研究有助于我们更好地理解服务提供者与服务受益者之间的真正伙伴关系.
- 确定特定的主题为增强消费者在医疗保健和教育方面的体验提供了可操作的见解.
更多相关视频
06:28E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
Published on: August 1, 2019
8.3K
05:04Author Spotlight: Evaluating Clinicians' Adoption of Ultrasound-Guided Vascular Cannulation Through Simulation Training
Published on: August 9, 2024
924
相关概念视频
Issues And Trends In Healthcare Delivery System
5.6K
The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
5.6K
Introduction To Health Care Delivery System
2.7K
The healthcare system is constantly changing and complex. Various services are available from different healthcare providers, but gaining access to these services has become challenging for people with limited healthcare insurance. Uninsured people present a challenge to healthcare because they frequently postpone or forego treatment.
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
2.7K
Traditional Level Of Health Care System
2.8K
The levels of care describe the services provided in the healthcare system. Accordingly, there are six levels of the traditional healthcare system in the US: preventive, primary, secondary, tertiary, restorative, and continuing healthcare. A nurse must understand how the healthcare industry organizes and provides services within these levels of care.
The preventive healthcare service includes tests for screening. Preventive health care services include identifying and reducing disease risk...
The preventive healthcare service includes tests for screening. Preventive health care services include identifying and reducing disease risk...
2.8K
Ethical Issues
960
Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
Ethical Concerns in Healthcare:
Ethical Concerns in Healthcare:
960
Methods Of Healthcare Delivery System
3.3K
At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
3.3K
Standards of Care I
692
Federal statutes profoundly impact nursing practice, providing critical guidelines to ensure patient care is equitable, accessible, and of the highest quality. The following laws address distinct aspects of healthcare provision and patient rights:
692
