什么影响消费者在线购买药物的意图和行为? 一个范围审查审查
Yam B Limbu1, Bruce A Huhmann2
1Department of Marketing, Montclair State University, Montclair, NJ, United States.
Frontiers in pharmacology
|February 28, 2024
概括
消费者越来越多地在网上购买药品. 本综述确定了诸如方便性和价格等关键驱动因素,这些因素影响了网上药店对非处方药和处方药的行为.
科学领域:
- 数字健康数字健康
- 消费者行为 消费者行为
- 制药科学 制药科学
背景情况:
- 越来越多的人在网上购买药品.
- 缺乏对消费者对在线药店行为的驱动因素的全面综合.
- 需要了解影响OTC和处方药的购买意向的因素.
研究的目的:
- 对在线药店进行关于消费者购买意图和行为研究的范围审查.
- 识别和综合影响这些意图和行为的驱动因素.
- 探索OTC和处方药之间的驱动因素的差异,并确定研究缺口.
主要方法:
- 在PubMed,Web of Science和Scopus数据库中进行系统搜索.
- 包括以英语出版的同行评审研究.
- 通过搜索策略确定了48项符合条件的研究.
主要成果:
- 确定了影响在线药店购买的12个关键因素:人口统计,便利性,可用性,价格,购买环境评估,信息来源,互联网使用,先前经验,感知风险,医疗保险,隐私和产品.
- 在非处方药 (OTC) 和处方药之间观察到影响因素的差异.
- 人口统计学因素表现出不一致的影响,而方便性,可用性,价格和购买环境的评估始终推动了在线购买意图和行为.
结论:
- 人口因素经常被研究,但在线药店行为方面产生不一致的结果.
- 诸如方便,可用性,价格较低和积极的购买环境评估等因素是在线药物购买的强大,一致的驱动因素.
- 提出了未来研究的议程,以解决已识别的文献差距,并推进基于理论的理解.
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