为患者付出额外的努力:以服务为导向的高性能工作系统推动护士的职位制作和角色之外的服务行为
Yao Song1, Zhen Wang1, Lynda Jiwen Song2
1Business School, Central University of Finance and Economics, Beijing, China.
Journal of advanced nursing
|February 28, 2024
概括
面向服务的高性能工作系统 (SHPWSs) 增强护士的工作制作和角色之外的服务行为,特别是当护士有强烈的专业认同时. 这凸显了人力资源管理对医疗保健的影响.
科学领域:
- 医疗保健管理的管理
- 组织行为 组织行为
- 护理学研究 护理学研究
背景情况:
- 人力资源管理 (HRM) 在医疗保健服务行业中起着至关重要的作用.
- 了解驱动护士角色外服务行为的因素对于高质量的患者护理至关重要.
- 面向服务的高性能工作系统 (SHPWS) 对护理人员的影响需要进一步调查.
研究的目的:
- 调查 SHPWS 与护士职责外服务行为之间的关系.
- 探索职位制作在这种关系中的调解作用.
- 检查职业认同对这些协会的温和效应.
主要方法:
- 一项涉及284名护士和566名来自中国医院的匹配患者的定量,横截面研究.
- 在2019年收集的数据.
- 使用等级回归分析来测试该研究的假设.
主要成果:
- SHPWS积极影响职位制造,它介绍了与角色之外的服务行为之间的联系.
- 专业识别调节了这种关系:SHPWS显著提高了高度识别护士的就业技能.
- SHPWS对角色外服务行为的间接影响仅对具有强烈专业认同的护士具有重要意义.
结论:
- SHPWS可以促进高职业认同的护士的职业制作,并增强高职业认同的护士在职业之外的服务行为.
- 这项研究强调了在医疗保健中HRM实践的重要性,重点关注护士的积极作用.
- 结果提供了对影响医疗保健环境中SHPWS有效性的边界条件的见解.
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