通过一系列干预措施,增加NICU中个人医疗口译员的使用率
John Feister1,2,3, Sheila Razdan4,5, Danielle Sharp4,5
1Stanford University School of Medicine, Department of Pediatrics, Stanford, CA, USA. john.feister@cchmc.org.
实施有针对性的干预措施显著提高了新生儿重症监护室内医疗口译人员的使用率,改善了英语以外的首选语言的家庭的沟通.
科学领域:
- 新生儿重症监护室 (NICU) 的护理.
- 医学沟通 医学沟通
- 卫生公平性健康公平性
背景情况:
- 在人体医疗口译提高了患者与英语以外的首选语言 (PLOE) 的沟通.
- 在NICU中使用口译员的障碍限制了他们的有效性.
- 医疗团队不一致地使用口译员会影响与PLOE家庭的沟通.
研究的目的:
- 解决在新生儿重症监护室中不一致使用医疗口译员的问题.
- 改善与患有PLOE的家庭的沟通.
主要方法:
- 员工教育公平的语言获取.
- 分发口译员请求卡给家庭.
- 为NICU轮次分配专门的个人口译员.
主要成果:
- 翻译的使用量增加了五倍,从每天每位西班牙语人士的0.2到1.0个请求.
- 一组多方面的低成本干预措施导致了利用率的大幅增加.
结论:
- 多方面的干预措施可以显著增加在NICU的个人医疗口译员的利用率.
- 专门的医疗口译员应该被视为NICU护理团队的重要成员.
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