在乳房成像工作场所成功谈判冲突的五个技巧
Michael D C Fishman1, Priscilla J Slanetz1
1Boston University Medical Center, Department of Radiology, Boston, MA, USA.
Journal of breast imaging
|March 1, 2024
概括
乳腺成像工作场所冲突扰乱了团队和患者护理. 发展冲突解决能力对于有效的专业间合作和改善患者治疗结果至关重要.
科学领域:
- 医疗保健管理的管理
- 团队动力学 团队动力学
- 患者安全 患者安全
背景情况:
- 职场冲突在跨专业医疗保健团队中很常见,特别是在乳房成像中.
- 未解决的冲突会对团队动态和患者护理结果产生负面影响.
- 导致冲突的因素包括有毒文化,领导力不佳和沟通中断.
研究的目的:
- 突出卫生保健团队对冲突管理和解决能力的关键需求.
- 为解决和解决工作场所冲突提供实用策略.
- 强调有效解决冲突与改善患者护理之间的联系.
主要方法:
- 审查在医疗保健机构工作场所冲突的因素.
- 识别冲突管理和解决的基本技能.
- 通过案例片段来说明冲突解决策略.
主要成果:
- 有效的冲突解决对于保持积极的团队动态至关重要.
- 在困难的对话中培养技能是解决误解的关键.
- 提供实用技巧,以提高冲突管理能力.
结论:
- 投资于解决冲突技能直接有利于患者护理.
- 积极的冲突管理促进了高效和有效的跨专业团队.
- 通过解决冲突来改善团队协作,可以改善患者的治疗结果.
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