将监禁中的医疗保健经验带入质量改进中
Yoko Murphy1, Andrea Winzer1, Linda Ogilvie1
1Ontario Ministry of the Solicitor General, Toronto, Ontario, Canada.
改善惩戒机构的医疗保健需要了解患者的体验. 这个项目收集了前线工作人员和以前被监禁的人的见解,以提高监狱医疗保健机构的质量.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 患者体验研究 患者体验研究
- 惩戒医疗保健 惩戒医疗保健
背景情况:
- 患者体验对于高质量的医疗保健至关重要,但在癌症环境中没有充分研究.
- 省级惩教机构在提供和评估医疗保健服务方面面临着独特的挑战.
- 质量改善举措往往缺乏患者的观点,特别是在安全的环境中.
研究的目的:
- 描述安大略省司法部的一项项目,旨在将患者的经验纳入惩戒医疗保健的质量改善.
- 确定在惩戒设施内收集患者体验数据的优先措施和流程.
- 探索实施基于证据的变革的机制,以患者和提供者的投入为基础.
主要方法:
- 进行了范围审查和管辖权扫描,以告知项目.
- 通过调查和重点小组,在惩教设施中吸引了前线医疗保健提供者.
- 涉及最近有监禁经验的个人参与数据收集和变革实施讨论.
主要成果:
- 确定了关键利益相关者的优先事项,以收集和利用患者体验数据.
- 从医疗保健提供者和以前被监禁的个人那里收集了有价值的观点.
- 建立了一个在惩戒医疗保健领域开展合作研究和服务开发的基金会.
结论:
- 整合患者体验对于提高惩戒机构医疗保健质量至关重要.
- 为了有效提高质量,与各种利益相关者进行协作参与是必不可少的.
- 学到的经验教训可以指导未来的举措,旨在改善监禁人口的护理.
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