我们是否充分衡量患者对远程医疗的满意度? 一个系统性审查与一个元分析
Maria Eulália Vinadé Chagas1,2, Vanessa Cristina Jacovas1, Taís de Campos Moreira1
1Hospital Moinhos de Vento, Porto Alegre, Rio Grande do Sul, Brazil.
概括
患者对远程医疗的满意度通常很高,大多数研究报告了积极的经验. 然而,使用未经验证的调查问卷需要标准化工具来准确评估远程医疗保健的质量.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- 远程医疗已成为一种关键的医疗保健提供方法,特别是在COVID-19后.
- 了解患者满意度对于成功实施远程医疗至关重要.
- 关于患者满意度和影响远程医疗因素的综合数据有限.
研究的目的:
- 系统地审查和元分析患者对远程医疗咨询的满意度.
- 确定影响远程医疗环境中患者满意度的关键因素.
主要方法:
- 107项横截面研究的系统综述和元分析.
- 纳入标准集中在评估患者对电话咨询满意度的研究上.
主要成果:
- 总体而言,患者对远程医疗咨询的满意度很高 (得分为38-100/100).
- 一个很低的百分比 (2.72%) 的研究报告满意度低于75%.
- 大多数研究都使用了未经验证的满意度调查问卷,表明需要标准化.
结论:
- 患者对远程医疗服务的满意度很高.
- 未经验证的工具的普及凸显了对标准化评估工具的需求.
- 诸如咨询-评估时间间隔等因素影响了满意度,需要进一步调查以优化服务.
相关概念视频
01:30Current Trends in Nursing II
1.2K
Trends in nursing are multifactorial and associated with changes in society, within the nursing profession, and in other professions. Notably, telehealth and remote nursing contribute to successful healthcare delivery for numerous patients and help reduce stress for nurses due to nursing shortages. Nurses can reach patients, monitor their conditions, and interact with them using computers, audio, visual accessories, and telephones—for example, remote patient monitoring systems. Likewise,...
1.2K
01:30Health Information Technology and Healthcare Information System
840
Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
840
01:15Methods of Documentation VI: Case Management Model
573
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
For example, a patient with a chronic...
573
01:15Nursing Evaluation
3.3K
The evaluation stage signals the end of the nursing process. The nurse gathers evaluative data to assess whether or not the patient has attained the expected results. Whereas the nurse collects data in the nursing assessment to identify the patient's health concerns, the evaluation stage data determines if the indicated health issues are resolved. Evaluative data collection includes two sections: the data acquired to evaluate patient outcomes and the time criteria for data collection.
3.3K
01:29Issues And Trends In Healthcare Delivery System
5.6K
The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
5.6K
01:11Purpose of Health Records I
1.2K
The vital purpose of health records is to provide a complete and accurate account of a patient's medical history, including communication, diagnostic and therapeutic orders, care planning, research, and quality review.
Here's a breakdown of how health records serve these purposes:
Here's a breakdown of how health records serve these purposes:
1.2K