超越同情心培训:培养同情心的医疗保健系统和领导力
Jeremy Howick1, Paquita de Zulueta2, Muir Gray3,4
1Stoneygate Centre for Empathic Healthcare, Leicester Medical School, University of Leicester, Leicester, UK.
Journal of evaluation in clinical practice
|March 4, 2024
概括
共感护理需要的不仅仅是从业人员的培训;它需要支持的环境和领导. 系统层面的变化对于培养医疗保健环境中的同理心至关重要.
科学领域:
- 医疗保健管理的管理
- 医学教育 医学教育
- 患者体验 患者体验
背景情况:
- 共感护理对患者和医疗保健从业人员都有好处.
- 同理心培训可以提高实践者的同理心.
- 医疗保健从业者在更广泛的系统中发挥作用,这影响了他们的同情能力.
研究的目的:
- 探索超越个人培训的系统级因素,促进或阻碍医疗保健中的同情心.
- 识别影响同情心的环境,组织和工作相关因素.
- 提出一种整体的方法来加强临床实践中的同情心.
主要方法:
- 文献综述和现有关于医疗保健中的同情心研究的综合.
- 分析系统层面的因素,包括领导力,组织文化和工作环境.
- 将影响因素分类为环境,组织,工作和个人特征.
主要成果:
- 在资源不足,不愉快的环境中,同情心被抑制,导致从业人员的倦怠和患者的不满.
- 系统层面的干预是必要的,包括患者教育,同情的领导和改善员工支持.
- 通过技术优化工作环境,并重视所有员工角色是必不可少的.
结论:
- 提高医疗保健同理心需要采取多方面的方法来解决系统性问题,而不仅仅是个体从业人员的培训.
- 通过领导和环境改善来培养培养环境是关键.
- 解决倦怠和资源限制对于持续的同情护理至关重要.
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