信任与增加和减少可靠性的信任
Benjamin S P Rittenberg1, Christopher W Holland1, Grace E Barnhart1
1Dalhousie University, Canada.
Human factors
|March 6, 2024
概括
对自动化的信任并不总是与其可靠性相匹配. 在经历了不可靠的自动化系统后,用户很难重新获得信任,特别是当自信度很高时.
科学领域:
- 人与计算机的交互
- 自动化和信任动力学
- 认知心理学 认知心理学
背景情况:
- 对自动化系统的过度信任和不足可能会对性能产生负面影响.
- 了解关于改变自动化可靠性的信任的时间动态至关重要.
研究的目的:
- 为了调查如何信任自动化随着其可靠性随着时间的推移而增加或减少而演变.
- 检查特定任务的自信,信任和自动化可靠性水平之间的关系.
主要方法:
- 通过使用主导颜色识别任务进行了两项实验,自动化提供建议.
- 在300多个试验中,自动化可靠性被操纵,条件包括可靠性增加 (50%至100%,70%至100%) 和降低 (100%至50%).
主要成果:
- 随着可靠性下降,信任度下降,并且在一个可靠性从50%增加的组中也下降了.
- 用户自信度的增加加大了自动化可靠性对信任的影响.
- 一组经历了70%至100%的可靠性增长,显示了增强的信任.
结论:
- 用户对自动化的信任并不总是反映其实际可靠性.
- 在接触到可靠性较低的系统后,重新建立信任是具有挑战性的.
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