自杀的有效性评估.ca,北克的数字自杀预防战略平台:跨部门描述性研究
Louis-Philippe Côté1, Julie Lane2
1Centre for Research and Intervention on Suicide, Ethical Issues and End-of-life practices, Université du Québec à Montréal, Montreal, QC, Canada.
JMIR formative research
|March 6, 2024
概括
北克的数字自杀预防平台suicide.ca有效地接触到各种用户,包括那些处于高风险的用户. 虽然社交媒体推广带来了流量,但帐户要求和分拣问题为访问和完成创造了障碍.
科学领域:
- 数字健康数字健康
- 自杀学是一种自杀学.
- 公共卫生技术 公共卫生技术
背景情况:
- 北克自杀预防协会 (AQPS) 在2017年为北克制定了一项数字自杀预防战略 (DSPS).
- 该战略包括提供信息的集中网站,识别有风险的个人,并通过聊天和短信提供危机支持.
研究的目的:
- 为了评估suicide.ca的有效性,这是北克的DSPS平台.
- 评估平台的覆盖范围,用户参与度和对有自杀风险的个人的影响.
主要方法:
- 在2020年10月至2021年10月期间,分析了来自Google Analytics,Firebase Console和CRM的数据的横截面描述性研究.
- 用户数据的频率分析 (自我评估,分选,干预报告) 给用户进行分析.
- 通过各种数据来源评估促销活动,用户识别策略和干预服务影响.
主要成果:
- 社交媒体和AdWords活动显著增加了平台流量,关于自杀风险因素的信息表也推动了参与.
- 与自我评估模块用户相比,聊天服务的用户表现出更高的自杀风险;大约一半的危机聊天联系人报告了积极的影响.
- 访问障碍包括移动应用程序的用户帐户要求和因个人信息请求而在分拣期间的高脱学率.
结论:
- 一个集中式的数字平台可以成功地实施DSPS,覆盖广泛的人群,包括那些有自杀风险因素的人.
- suicide.ca平台展示了将有自杀想法的人与支持服务联系起来的潜力.
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