作为卫生工作中人际关系的技术的非暴力沟通:范围审查
Paula Arquioli Adriani1, Paula Hino1, Mônica Taminato1
1Department of Public Health, Federal University of São Paulo, Napoleão de Barros St., 754, 04024-002, São Paulo, Brazil.
BMC health services research
|March 6, 2024
概括
非暴力沟通 (NVC) 通过减少工作场所的压力和冲突来改善医疗保健专业人员的关系. 在NVC的培训促进了健康环境中的和平与幸福文化.
科学领域:
- 医疗保健管理的管理
- 解决冲突 解决冲突
- 人际沟通 个人间的沟通
背景情况:
- 医疗保健环境本质上是压力的,有助于人际冲突和专业人员之间的横向暴力.
- 实施诸如非暴力沟通 (NVC) 等策略对于提高福利和培养积极的工作环境至关重要.
- 解决这些问题对于卫生工作者和患者的整体健康和安全至关重要.
研究的目的:
- 系统地绘制和综合现有关于在医疗保健环境中应用非暴力沟通 (NVC) 的科学证据.
- 评估NVC作为促进在医疗保健部门的人际关系中促进和平文化的一种工具的有效性.
- 确定如何利用NVC来预防暴力并改善医疗保健专业人员的整体工作环境.
主要方法:
- 在主要数据库中进行了全面的范围审查:PubMed,CINAHL,Web of Science,Embase,PsycINFO和LILACS.
- 包括以英语,葡萄牙语或西班牙语出版的研究,这些研究涉及医疗保健中的NVC,没有时间限制.
- 资格标准适用于7项选定的研究,重点关注方法质量和参与者数据.
主要成果:
- 七项研究符合纳入标准,具有不同的出版物类型和地理来源.
- 大多数研究 (85.7%) 的方法质量高或中等.
- 有证据表明,非暴力沟通 (NVC) 有效地改善了医疗保健专业人员之间的人际关系,培训计划尤其有益.
结论:
- 非暴力沟通 (NVC) 是提高医疗保健工作场所的人际关系动态的宝贵资源.
- 医疗管理人员和决策者可以采用NVC策略,有效地管理冲突并防止攻击性行为.
- 实施NVC有助于创造更健康的工作环境,解决医疗保健专业人员面临的心理和道德挑战.
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