我们问并倾听:一组范围的回顾性调查对数字医疗软件的满意度
Saskia Herrmann1,2, Jana Giesel-Gerstmeier1, Annika Demuth1
1Hospital Pharmacy, Helios Kliniken Gmbh, Berlin, Berlin, Germany.
Journal of multidisciplinary healthcare
|March 7, 2024
概括
用户对新药软件的满意度随着使用而提高,但性能问题降低了整体接受度. 有效的培训和解决软件功能是成功实现医疗数字化和改善药物安全的关键.
科学领域:
- 医疗信息学 医疗信息学
- 医疗软件实施 医疗软件实施
- 数字化健康转型
背景情况:
- 自20世纪80年代以来,计算机化医生订单输入 (CPOE) 和临床决策支持系统 (CDSS) 已在全球范围内使用.
- 这些系统旨在降低成本,提高药物治疗的安全性,提高患者护理质量.
- 德国最近专注于其医疗保健部门的数字化,需要用户培训和接受新系统,如CPOE-CDSS.
研究的目的:
- 评估新药软件,特别是CPOE-CDSS在德国医疗保健环境中的实施情况.
- 评估医生和护理人员对实施的药物软件的用户满意度.
- 从用户的角度来看,确定软件功能和实施过程的改进领域.
主要方法:
- 在医生和护理人员中进行了一项匿名,自愿的在线调查.
- 该调查采用了利克特比例,单选和多选题,涵盖一般信息,数字药物管理,药物安全和软件介绍.
- 数据分析使用微软Office Excel 2016和GraphPad PRISM 9.5.0.0 的数据进行.
主要成果:
- 用户对CPOE-CDSS的满意度随着使用时间的增加而增加.
- 软件性能和加载时间对满意度产生了负面影响,只有20%的医生和17%的护士满意.
- 虽然57%的医生认为培训范围足够,但53%的护士认为培训时间不适合日常使用. 两组都同意 (76%的护士,75%的医生) CPOE-CDSS有助于检测与毒品有关的问题.
结论:
- 成功的医疗数字化取决于有效的变革管理,全面的培训和解决软件性能问题.
- 优化软件接口和性能对于用户接受和CPOE-CDSS的整体有效性至关重要.
- 持续关注用户反和培训对于提高药物安全性和通过数字工具简化医疗保健流程至关重要.
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