对医疗保健从业者的工作场所暴力经验进行了定性系统审查
Ezatul Alia Md Emary1, Siti Roshaidai Mohd Arifin2, Muhammad Zubir Yusof3
1Emergency Department, Hospital Sultan Idris Shah Serdang, Selangor, Malaysia.
The Malaysian journal of medical sciences : MJMS
|March 8, 2024
概括
医疗保健从业人员经常经历工作场所暴力,口头攻击是最常见的. 主要原因包括沟通不良和未满足的患者期望,影响从业人员的福祉和患者的护理.
科学领域:
- 医疗保健管理的管理
- 职业健康 职业健康 职业健康
- 定性研究是指质量研究.
背景情况:
- 医疗保健从业人员面临着工作场所暴力的重大风险.
- 这种暴力可能会扰乱工作流程,损害患者护理,并对从业人员的工作满意度和健康产生负面影响.
研究的目的:
- 系统地审查有关医疗保健从业者的工作场所暴力经历的定性研究.
- 在医疗保健中识别与职场暴力相关的常见类型,原因和寻求帮助的行为.
主要方法:
- 对定性和混合方法研究的系统审查.
- 在2015-2021年期间搜索的数据库 (ScienceDirect,PubMed,MEDLINE,JSTOR)
- 包括15项符合特定标准的研究,12项被评为高质量.
主要成果:
- 在全球范围内,口头暴力是最常见的职场暴力类型.
- 关键的因素包括缺乏信息,未满足的患者期望和治疗延迟.
- 实践者寻求帮助的经历也受到主题分析.
结论:
- 语言暴力是医疗保健机构中普遍存在的问题.
- 解决沟通缺口和患者期望对于缓解工作场所暴力至关重要.
- 对医疗保健工作者有效的干预和支持系统进行进一步的研究是有必要的.
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