等待老板的蓝色标记出现:监督员的注意力,负面情绪和工作参与度在工作中的即时通讯期间
Liad Bareket-Bojmel1, Tamar Icekson1,2, Nirit Toshav-Eichner3
1School of Behavioral Sciences, Peres Academic Center, Rehovot, Israel.
Cyberpsychology, behavior and social networking
|March 8, 2024
概括
员工管理消息响应时间影响福利. 监督员的注意力,即使是通过WhatsApp阅读收据,也会影响员工的参与度和情绪,高领导成员交换 (LMX) 意外地与等待响应时的参与度较低有关.
科学领域:
- 组织行为 组织行为
- 数字福利 数字福利
- 沟通研究 沟通研究
背景情况:
- 员工因不断的数字互动而面临移动连接过载.
- 管理响应即时性是一种应对信息过载的应对机制.
- 阅读验收等功能 (例如,WhatsApp的蓝色勾号) 提供了对消息接收的洞察力.
研究的目的:
- 检查组织中现实生活中的移动连接行为.
- 测量这些行为对职业福利的影响.
- 调查监事注意力 (通过阅读收据) 和领导成员交换 (LMX) 对员工情绪和参与度的作用.
主要方法:
- 自然主义的观察设计,有192名参与者向主管发送重要的WhatsApp消息.
- 使用了确认因素分析和调节分析.
- 研究了主管注意力,负面影响,工作参与度和LMX之间的相关性.
主要成果:
- 监督员的不注意 (缺乏及时读取指示) 与负面影响正相关.
- 监事的不注意与员工的工作参与度有负相关性.
- 令人惊的是,当员工等待消息阅读确认时,高LMX并没有缓冲工作参与度下降.
结论:
- 监督人员及时读取消息的指示对于减轻负面情绪至关重要.
- 监事的注意力积极影响员工的工作参与度.
- 监管者与员工关系 (LMX) 的质量可能与沟通期望在数字响应方面以复杂的方式相互作用.
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