护理人员对医生沟通的满意度的语言差异 在0-2岁的井口访问中与医生沟通
Jennifer C Gutierrez-Wu1, Victor Ritter2, Ellen L McMahon3
1Division of General Pediatrics and Adolescent Medicine (JC Gutierrez-Wu, V Ritter, and KB Flower), Department of Pediatrics, University of North Carolina School of Medicine, University of North Carolina at Chapel Hill, Chapel Hill, NC; Cecil G. Sheps Center for Health Services Research (JC Gutierrez-Wu), University of North Carolina at Chapel Hill, Chapel Hill, NC.
Academic pediatrics
|March 8, 2024
概括
随着时间的推移,护理人员对医生沟通的满意度会提高. 确保西班牙语人士使用口译员和医生连续性可以提高患者的满意度.
科学领域:
- 儿科医疗保健沟通 儿科医疗保健沟通
- 在初级保健中健康公平.
背景情况:
- 护理人员对医生沟通的满意度对于儿科护理至关重要.
- 了解基于语言和医生连续性的沟通满意度的差异是必不可少的.
研究的目的:
- 描述护理人员对生命前两年的医生沟通的满意度.
- 通过首选语言和医生连续性来检查满意度的差异.
主要方法:
- 从随机对照试验 (2个月至2年) 收集的纵向数据.
- 使用通信评估工具 (CAT) 评估沟通满意度.
- 混合效应后勤回归分析了满意度,语言,口译员使用和医生连续性之间的关联.
主要成果:
- 与英语说话者相比,没有翻译的西班牙语护理人员的满意度较低.
- 在英语发言者和西班牙语发言者与口译员之间的满意度没有显著差异.
- 最佳满意度得分随着时间的推移而增加,但随着每一位新医生的接触而下降.
结论:
- 护理人员对医生沟通的满意度在所有语言群体的健康儿童访问期间都有所改善.
- 失去医生连续性会对沟通满意度产生负面影响.
- 干预措施应重点关注足够的口译服务和医生连续性,以减少差异.
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