现场聊天中的数字临床同理心:形成性定性研究和可用性测试的多个发现
Hanna Luetke Lanfer1, Doreen Reifegerste2, Winja Weber3
1School of Public Health, Bielefeld University, Universitaetsstrasse 25, 33615, Bielefeld, Germany. hanna.luetkelanfer@uni-bielefeld.de.
BMC health services research
|March 8, 2024
概括
现场聊天中的数字临床同情需要相互参与和真实性. 在数字卫生环境中,平衡专业和非正式沟通以及个性化信息是有效的患者护理的关键.
科学领域:
- 数字健康数字健康
- 人与计算机的交互
- 医疗保健通讯 医疗保健通讯
背景情况:
- 临床同情对于以患者为中心的护理至关重要.
- 数字技术为医疗保健中的同理心带来了新的动态.
- 书面直播聊天在医疗保健互动中越来越普遍.
研究的目的:
- 在家庭癌症现场聊天中探索和评估数字临床同理心技术.
- 了解卫生专业人员如何理解,沟通,并在数字环境中根据用户的观点和情绪采取行动.
主要方法:
- 有两个研究阶段的定性方法.
- 与卫生专业人员进行半结构面试 (n=9).
- 与用户的焦点小组讨论 (n=42) 和可用性测试 (n=9专业人士,n=18用户).
- 收集数据的定性内容分析.
主要成果:
- 用户和专业人士期望相互参与,及时响应和真实性.
- 需要在专业性和非正式性之间保持平衡.
- 数字同理心涉及到有效地管理个性化信息和推.
结论:
- 数字环境使临床同理心实践复杂化.
- 持续的适应对于数字同理心至关重要.
- 结合人工智能和人类专业人员的混合模型可能会增强未来的医疗保健互动.
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