权力和脆弱性:管理组织沟通中的敏感语言
Patrick G T Healey1, Prashant Khare1, Ignacio Castro1
1School of Electronic Engineering and Computer Science, Queen Mary University of London, London, United Kingdom.
Frontiers in psychology
|March 11, 2024
概括
掌权者使用不那么敏感的语言. 组织角色增加了审查,使得即使是有权势的个人也避免使用种族,宗教或政治词汇,这与常见的假设相反.
科学领域:
- 组织行为组织行为.
- 社会语言学 社会语言学
- 沟通研究 沟通研究
背景情况:
- 组织角色赋予权力,但也增加了审查.
- 这就敏感语言的使用造成了紧张,权力可能会鼓励使用,而审查可能会抑制使用.
研究的目的:
- 调查组织权力和审查如何影响专业沟通中敏感语言的使用.
- 测试与权力和问责制有关的语言使用的不同预测.
主要方法:
- 对大量组织电子邮件的分析.
- 使用了标准化的语言调查和单词计数 (LIWC) 措施.
- 检查了具有种族,宗教或政治内涵的单词的频率.
主要成果:
- 相对权力地位的个人与较年轻的同行相比,使用敏感词语的可能性大约是三倍.
- 这种避免敏感语言的做法是一致的,不管同一电子邮件交换中的其他人是否使用了这种语言.
- 避免使用敏感词的倾向也与使用这些词的背景无关.
结论:
- 组织责任,特别是相关的审查和问责制,显著影响沟通,而不是社会力量.
- 结果挑战了权力许可使用敏感语言的刻板印象.
- 曝光和问责似乎是在职业环境中调节语言选择的关键驱动因素.
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