如果不是现在,什么时候呢? 一个以人为本的变革模式,以改善患者流动
Laurie Zimmer1, Samer Abou-Sweid2, Linda Morrison3
1A former vice president of Clinical Services at Bluewater Health (BWH) in Sarnia, ON. A trusted and collaborative professional with 30 years of healthcare experience, Laurie leads excellence in health system planning and performance improvement.
Healthcare quarterly (Toronto, Ont.)
|March 14, 2024
概括
蓝水健康 蓝水健康
科学领域:
- 医疗保健管理的管理
- 医院运营 医院运营
- 优化患者流量优化
背景情况:
- 长时间的医院等待时间对患者护理和运营效率构成重大挑战.
- 有效的变革管理对于解决医疗保健提供中的系统性问题至关重要.
研究的目的:
- 评估"没有人等待 (NOW) "倡议对减少医院等待时间的影响.
- 评估医院文化,患者体验和工作人员信任的变化.
主要方法:
- 实施一项全医院的变革管理计划,重点关注员工的参与.
- 识别和缓解患者在医院和社区护理中过渡的障碍.
- 纵向监测等待时间,患者体验得分和员工信任指标.
主要成果:
- 医院等待时间大幅减少,表现优于同行机构.
- 总体患者体验评级的显著改善.
- 增加了员工的信任和医院文化持续的积极转变.
结论:
- "没有人等待 (现在) "倡议成功地减少了等待时间,并通过文化转型改善了患者的体验.
- 持续的改进证明了该计划在管理患者数量和运营挑战方面的长期有效性.
- 这种方法为提高医院效率和患者护理提供了一个可扩展的模型.
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