更少有时是更多吗? 一个实验性比较的四个措施的感知可用性
1Heinrich Heine University Düsseldorf, Düsseldorf, Germany.
Human factors
|March 14, 2024
概括
一个单项的形容词评分表有效地衡量感知到的可用性,表现与较长的问卷一样好或更好. 这一发现支持使用简洁的工具来评估使用简单接口的用户体验.
科学领域:
- 人与计算机的交互
- 可用性工程可用性工程
- 心理测量 心理测量 心理测量
背景情况:
- 感知可用性在可用性研究中至关重要,通常通过问卷进行测量.
- 传统上,多项调查问卷是最受欢迎的,但单项措施提供了优势,并可能是可行的替代方案.
研究的目的:
- 实验性比较四个不同长度的感知可用性问卷的有效性.
- 为了确定哪个问卷最好地反映了系统之间的感知可用性差异.
主要方法:
- 两个实验 (N=1089,N=1095) 涉及参与者对一个好或糟糕的系统的可用性进行评分.
- 使用的问卷包括35项ISONORM 9241/10,10项系统可用性量表 (SUS),4项用户体验可用性指标 (UMUX) 和单项形容词评分量表.
主要成果:
- 单项形容词评级表显示了与多项问卷相等或明显优于单项形容词评级表的表现.
- 它在反映感知到的可用性差异方面明显优于ISONORM 9241/10和UMUX (实验1),以及SUS (实验2).
结论:
- 单项形容词评级表是多项感知可用性问卷的实用和有效替代方案.
- 建议使用非常短的仪器来测量感知可用性,特别是对于简单,明确定义的用户界面.
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