建筑业的危机沟通:工地死亡事故的组织策略
Katrina L Hinsberg1, Anthony J Lamanna2
1School of Sustainable Engineering and the Built Environment, Arizona State University, PO Box 873005, Tempe, AZ 85287, USA.
Journal of safety research
|March 14, 2024
概括
建筑行业的危机管理至关重要. 本研究提供了积极的沟通模式,以应对工地死亡事故,减轻风险和改善安全准备.
科学领域:
- 建筑安全管理 建筑安全管理
- 危机沟通战略 危机沟通策略
- 职业健康和安全问题 职业健康和安全问题
背景情况:
- 建筑行业面临着高风险和不可预测性,需要强有力的安全措施.
- 尽管有预防性努力,但安全故障的有效危机管理策略存在差距.
- 工地死亡事故是一个关键的危机,需要特殊的管理方法.
研究的目的:
- 评估主流的危机沟通和管理的最佳实践.
- 为建筑工地死亡事故开发可适应的模型.
- 加强建筑行业的危机准备.
主要方法:
- 文献审查以确定危机管理障碍和适用的理论.
- 分析来自不同行业的知名沟通模式.
- 将一般危机沟通模型适应建筑环境.
主要成果:
- 为建筑组织开发了两个主动沟通模型.
- 这些模型作为基本的危机沟通工具.
- 这些模型为个性化危机管理策略提供了基础.
结论:
- 工地死亡事故是可预防的危机,具有重大法律,财务和声誉风险.
- 应对策略 (感谢,羞辱,纠正行动) 取决于组织的背景.
- 提出的模型可以整合到战略危机管理规划中.
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