介绍一个无音响的实习生值班时代
Daniah Alsaadi1, Alexandra Tierney1, Kate McErlean1
1University Hospital Waterford, Waterford, Ireland.
概括
值班实习生和护士的新电子通信系统显著提高了医生满意度,减少了声使用. 虽然对医生有效,但需要进一步改进,以解决护理人员的担忧,并为所有医疗保健专业人员优化系统.
科学领域:
- 医疗保健通信系统 医疗保健通信系统
- 医疗信息学 医疗信息学
- 医院工作流程优化工作流程优化
背景情况:
- 爱尔兰医院的传统音通讯系统导致患者护理中断,工作流程中断,并增加了值班人员的压力.
- 一所大学医院实施了一种新的电子系统,以取代在值班时的过时的声系统.
研究的目的:
- 评估值班实习生和护士新电子通信系统的有效性和用户满意度.
- 在效率,工作量和压力水平方面,比较新的电子系统与传统的声系统.
主要方法:
- 使用微软Excel开发了一个电子实习员应急任务模板.
- 在系统试用和全面实施之前和之后,对实习生和护士进行了调查.
- 对电子电子表格进行了回顾性分析.
主要成果:
- 内部满意度增加到73%,报告的压力减少了65%,工作量减少了57%.
- 声的使用量显著下降,有42%的实习生报告<10个声.
- 护士报告说,发送的整体声下降了65%,重复工作下降了55%,尽管15%的人工作量增加了,50%的人对系统不满.
结论:
- 电子系统展示了有希望的结果,提高了通信效率和医生满意度.
- 需要进一步发展,以解决护理人员的反,并确保该系统有利于所有医疗保健专业人员.
- 该研究强调了数字解决方案在改善医院沟通方面的潜力,同时强调了包容性设计的必要性.
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