社会机器人在社区药房提供咨询 - - 帮助还是伤害? 对药剂师观点的定性研究
Sara Rosenberg1,2, Malin Andtfolk1, Susanne Hägglund3,1
1Department of Caring Science, Faculty of Education and Welfare studies, Åbo Akademi University, Vaasa, Finland.
Exploratory research in clinical and social pharmacy
|March 15, 2024
概括
药房中的社会机器人可能有助于解决员工短缺问题,并提高药物安全. 药剂师看到特定客户群的潜在好处,补充社区药房的人类角色.
科学领域:
- 医疗保健技术 医疗保健技术 医疗保健技术
- 药房实践的做法 在药房实践.
- 人与机器人的互动
背景情况:
- 包括社会机器人在内的福利技术越来越多地被探索以满足医疗保健需求.
- 社交机器人可能为社区药房的制药人员短缺提供解决方案.
- 在药房设置中对药物咨询的社交机器人的研究是有限的.
研究的目的:
- 调查药剂师对社会机器人的潜在使用在药物咨询方面的观点.
- 探索社会机器人在社区药房服务中的感知作用和影响.
主要方法:
- 定性研究,采用焦点小组与有意抽样的药剂师进行研究.
- 药剂师在模拟社区药房环境中与社交机器人互动.
- 使用反射主题分析分析的数据.
主要成果:
- 关于社会机器人对药物安全的潜在好处和风险,出现了一个核心主题.
- 确定的主要子主题包括上下文,数字能力,客户诚信,互动,专业角色和人力技能.
- 8名药剂师参与了这项研究.
结论:
- 药剂师认为社交机器人是人类药剂师的潜在补充.
- 社交机器人可能有利于特定的客户群体,并有助于解决人员短缺问题.
- 潜在的未来好处包括增强的信任,平等,选择和多语言,最终提高药物安全.
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