什么让历史主题公园的游客不断来到这里? 基于预期确认理论的研究
1School of Housing, Building and Planning, Universiti Sains Malaysia, Penang, Malaysia.
Frontiers in psychology
|March 15, 2024
概括
了解旅游者的动机和服务质量是提高历史主题公园体验和满意度的关键. 优化这些因素推动游客参与,促进文化旅游业的发展.
科学领域:
- 旅游学研究 旅游学研究
- 文化遗产管理 文化遗产管理
- 经验式营销是一种体验式营销.
背景情况:
- 文化主题公园对于中国的城市旅游和文化推广至关重要.
- 凯丰的朝历史和文化主题公园,灵感来自清明河边绘画,作为一个案例研究.
- 了解旅游体验对于开发成功的文化景点至关重要.
研究的目的:
- 调查影响历史主题公园游客体验的因素.
- 探索旅游体验,满意度和旅行后的意图之间的关系.
- 为增强文化主题公园发展提供可操作的见解.
主要方法:
- 使用预期确认理论作为理论框架.
- 开发一个包含期望 (旅游动机),绩效 (服务质量),确认 (旅游体验),满意度和旅行后行为意图的模型.
- 分析这些构造之间的相关性,以了解它们对游客满意度的影响.
主要成果:
- 旅游体验受到旅游动机和服务质量的影响.
- 游客的满意度和旅行后的行为意图由动机,服务质量和经验共同决定.
- 该研究强调了这些因素在塑造整体游客旅程中的相互联系.
结论:
- 历史性主题公园应优先优化旅游动机和服务质量.
- 通过这些元素提升旅游体验对于驾驶满意度和重复访问至关重要.
- 专注于这些核心方面为文化旅游目的地的增长提供了巨大的潜力.
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