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消费者采用快餐餐厅的多语言自助订单系统的决定因素
Luming Wang1, Yin Cui2, Jie Sun3
1Department of Comics and Animation, Honam University, Gwangju 61968, Republic of Korea.
Acta psychologica
|March 16, 2024
概括
外国用户越来越需要快餐餐厅的多语言服务. 便利性显著影响了采用多语言自助订单系统,而翻译质量和社会焦虑的影响较弱.
科学领域:
- 服务科学科学 服务科学
- 人与计算机的交互
- 消费者行为 消费者行为
背景情况:
- 国际货币汇率的增长增加了当地市场的外国用户.
- 对许多外国消费者来说,熟练掌握当地语言是一个障碍.
- 多语言服务对于企业和人文考虑来说至关重要.
研究的目的:
- 调查快餐餐厅的多语言自助订单系统.
- 确定影响外国消费者采用这些系统的因素.
- 开发一个多语言自助服务系统 (MSSS) 模型.
主要方法:
- 建议的体验因素:方便性,翻译质量,社会焦虑和流动性.
- 分析了对消费者使用意向的直接和间接影响.
- 利用了消费者行为研究方法.
主要成果:
- 服务的便利性强烈而直接影响使用意图.
- 社会焦虑和翻译质量对使用意图有微弱的直接影响.
- 流量经验没有显示出与使用意图的关联.
结论:
- 方便是采用多语言自助服务系统的主要驱动因素.
- 翻译质量的影响是间接的,由社会焦虑介导.
- 需要进一步的研究来完善用于多语言系统的MSSS模型.
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