解码Z世代:人工智能对品牌信任和购买行为的影响
Cristobal Rodolfo Guerra-Tamez1, Keila Kraul Flores2, Gabriela Mariah Serna-Mendiburu1
1Art and Design Department, Centro Roberto Garza Sada de Arte, Arquitectura y Diseño, Universidad de Monterrey, Nuevo León, Mexico.
Frontiers in artificial intelligence
|March 19, 2024
概括
人工智能 (AI) 显著提升了Z世代消费者的品牌信任和购买决策. 积极的AI感知和经验增强了信任,影响了各个部门的购买行为.
科学领域:
- 消费者行为 消费者行为
- 人工智能的人工智能
- 数字营销 数字营销 数字营销
背景情况:
- 代Z代表了一个关键的人口统计,在日益数字化的市场上进行导航.
- 了解人工智能 (AI) 等新兴技术对其消费习惯的影响对企业至关重要.
- 之前的研究已经探讨了技术采用,但对人工智能对特定行业内信任和购买决策的微妙影响还不那么多.
研究的目的:
- 研究人工智能 (AI) 在塑造Z世代消费者行为中的作用.
- 确定人工智能暴露,态度和感知精度如何影响品牌信任和随后的购买决策.
- 检查流体验对品牌信任和购买决策之间的关系的调解效应.
主要方法:
- 对224名Z世代参与者进行了一项定量研究.
- 通过调查收集数据,评估人工智能暴露,对人工智能的态度,人工智能准确度感知,品牌信任,流体验和购买决策.
- 统计分析,包括调解分析,用于检查变量之间的关系.
主要成果:
- 人工智能曝光,对人工智能的积极态度和感知到的人工智能准确性被发现可以显著提高品牌信任.
- 品牌信任被认为是影响Z世代购买决策的关键驱动因素.
- 流体验证实能够调解品牌信任和购买决策之间的关系,强调了吸引用户体验的重要性.
结论:
- 人工智能在Z世代消费者中建立品牌信任方面发挥着关键作用.
- 营销人员可以利用人工智能来增强品牌信任,并积极影响购买决策,特别是通过培养引人入胜的用户体验.
- 这些发现为针对Z一代人口的数字营销策略提供了关键的见解.
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