了解对药剂师投诉的风险因素:内容分析
Yufeng Wang1, Sanyogita Sanya Ram, Shane Scahill
1From the School of Pharmacy, Faculty of Medical and Health Sciences, University of Auckland, Auckland, New Zealand.
对药剂师的投诉源于个人,组织,系统,药物和环境因素. 解决这些多方面的风险是改善药剂师实践和患者安全的关键.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 药房实践和管理 药房实践和管理
- 患者安全 患者安全
背景情况:
- 药剂师是医疗保健的组成部分,影响药物服务和患者安全.
- 了解对药剂师的投诉对于风险管理和质量改善至关重要.
研究的目的:
- 识别与投诉药剂师相关的特征和风险因素.
- 分析健康和残疾专员 (HDC) 发表的关于药剂师的决定.
主要方法:
- 后期定性研究设计. 后期定性研究设计.
- 对新西兰的药剂师发表的37项HDC决定的诱导性内容分析.
- 调查导致投诉的潜在风险因素.
主要成果:
- 确定了20种类型的风险因素.
- 这些因素被分为五个主题:药剂师个人因素,组织因素,系统因素,药物特定因素和外部环境因素.
结论:
- 这些发现提高了对药房实践中的风险管理的理解.
- 建议强调采用整体方法,考虑环境和行为整合以及个人药剂师因素.
- 对于监管机构,政策制定者,教育工作者和从业人员来说,这是一个宝贵的资源,可以主动缓解错误和投诉.
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